Services
Coaching and support for CS & AM professionals.
Whether you’re building your career, growing your accounts or stepping into a more senior role, here’s how we can work together.
For individuals
1:1 coaching packages
Focused, personalised coaching built around your real accounts, conversations and goals.
3 sessions
3-Session Coaching Container
From £450
Best for: tackling a specific challenge with focused, personalised support.
- 3 × 60-minute 1:1 coaching sessions
- Tailored to your goal: interviews, first 90 days, stakeholder communication, commercial conversations and more
6 sessions
6-Session Coaching Container
From £850
Best for: progressing your career or stepping into a more senior or leadership role.
- 6 × 45-minute 1:1 coaching sessions
- Career progression, commercial capability and leadership readiness
- Navigating complex stakeholders and senior conversations
Memberships
Ongoing support, without 1:1 coaching
Practical guidance you can come back to every month.
Self-paced
The Resource Hub
From £19 a month
Best for: CS and AM professionals who want ready-to-use tools, at their own pace.
- 70+ templates, frameworks, playbooks and guides
- Four career paths, from new CSM to CS & AM leader
- New resources added every month
- £19 a month or £190 a year (2 months free)
Coming soon · Live and guided
The Success Studio: Growth Club
Best for: CS and AM professionals who want ongoing, practical guidance to turn their portfolio into a growth engine.
- Monthly live session on a key growth topic
- Session recordings
- Portfolio Growth Library: short, practical recordings on how to do the work
- A clear monthly priority: what to focus on next
For teams & organisations
Help your team scale CS & AM
Practical workshops and strategic consulting for teams that want stronger customer conversations and structures that scale.
Workshops
Commercial Enablement Workshops
Best for: CS and AM teams who want to run stronger customer conversations. Practical, outcome-led sessions with tools your team can apply straight away.
- Running high-impact business reviews
- Commercial discovery conversations that uncover expansion and risk
- Moving from relationship-led to outcome-led account management
Consulting
CS & AM Consulting
Best for: leadership teams, founders and scale-stage SaaS businesses that need clear CS and AM structures to scale confidently, including expansion into the Middle East.
- CS & AM operating model design
- Segmentation, roles and ownership clarity
- Commercial motions: renewals, expansion and risk
- Metrics, forecasting and leadership visibility
What clients say
Real results from real people
“
One of the most influential mentors at the beginning of my career in Customer Success.
Customer Success Manager
“
An invaluable coach providing continuous guidance and support in navigating the customer success industry. Her coaching style is not only informative but empowering. Jomilsa consistently provided constructive feedback and practical solutions, and her ability to communicate complex concepts clearly has greatly enhanced my understanding of customer success.
Account Manager
“
She has a strong knack for building processes and systems and managing the change that goes with implementing them team-wide. Her attention to detail is impeccable, and she has a natural ability to lead, motivate and inspire those around her.
VP of Customer Success
Not sure which option fits?
Let’s find the right next step.
Most clients start with a free 20-minute call to clarify their priorities.
All services are provided in line with our Terms & Conditions and Refund & Cancellation Policy.