Coaching & Support for CS & Account Management Professionals
Whether you’re building your career, growing your accounts, or stepping into a more senior role – here’s how we can work together.
Coaching Containers
3 Session Coaching Container – from £450
Best for: Tackling a specific challenge with focused, personalised support.
- 3 x 60-min 1:1 coaching sessions
- Tailored to your goal - interviews, first 90 days, stakeholder comms, commercial conversations and more
6 Session Coaching Container – from £850
Best for: Role progression or stepping into a more senior or leadership position.
- 6 x 45-min 1:1 coaching sessions
- Career progression, commercial capability, and leadership readiness
- Navigating complex stakeholders and senior conversations
The Success Studio: Growth Club
Turn your portfolio into a growth engine, not just a list of accounts
Monthly membership with everything you need to manage your accounts more strategically and grow with confidence.
- Monthly live session on a key growth topic
- Session recordings
- Portfolio Growth Library (short, practical recordings on how to actually do the work)
- Clear monthly priority: what to focus on next
Best for CS & AM professionals who want ongoing practical guidance without 1:1 coaching.
Starts end of May 2026 – reach out for more information.
Other Ways to Work Together
Not ready for 1:1 coaching? Here are other ways to get practical support.
For Teams & Organisations
Commercial Enablement Workshops
Best for: CS & AM teams who want to run stronger customer conversations.
Practical, outcome-led sessions for teams – not just theory, but tools and approaches you can apply straight away.
- Running high-impact business reviews
- Commercial discovery conversations that uncover expansion and risk
- Moving from relationship-led to outcome-led account management
Customer Success & Account Management Consulting
This is strategic consulting for businesses that need clear Customer Success and Account Management structures to scale confidently. We focus on designing operating models that protect revenue, enable growth, and support regional expansion.
- CS & AM operating model design
- Segmentation, roles, and ownership clarity
- Commercial motions: renewals, expansion, risk
- List Metrics, forecasting, and leadership visibility
Who this is best for:
Best suited for leadership teams, founders, and scale-stage SaaS businesses.
All services are provided in accordance with our Terms & Conditions and Refunds & Cancellations Policy.
What Customers Say
“One of the most influential mentors at the beginning of my career in Customer Success”
– Customer Success Manager
“An invaluable coach providing continuous guidance and support in navigating the intricate landscape of customer success industry. Her coaching style is not only informative but empowering, enabling me to develop my skills and become a more effective customer success professional.
Jomilsa consistently provided constructive feedback, identifying areas for improvement and suggesting practical solutions to overcome challenges. Her ability to communicate complex concepts in a clear and concise manner has greatly enhanced my understanding of customer success practices”
– Account Manager
“She has a strong knack for building processes and systems and managing the change management that goes along with implementing this team-wide. Her attention to detail is impeccable. Along with all of this, she has the natural ability to lead, motivate, and inspire those around her”
-VP of Customer Success